Network Technical Support

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Job Responsibilities

  • Solve complex technical support inquires via telephone and ticket interactions with a positive and professional demeanor.
  • Document interactions comprehensively for auditing and record keeping purposes
  • Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes.
  • Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.
  • Participate in testing pre-release solutions and validating performance against test plans documenting results.
  • Create and submit knowledgebase entries to help improve customer self-service capabilities.
  • Create and maintain internal knowledge systems to assist other internal team members
  • Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.


Job Requirements:

The responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required. 

  • Previous technical support experience
  • Possess a strong work ethic and team player mentality
  • Excellent communication skills both verbal and written
  • 3-5 years of experience designing and supporting multilayer IP networks; routing and switching
  • Experience with acquiring and analyzing packet capture
  • Diploma or Degree in Engineering or Computer Sciences or equivalent
  • Good knowledge on Networking knowledge is preferred
  • Security solutions is an added advantage Some experiences (2-5 years) working in cyber security is preferred Vendors: Juniper, Cisco, Checkpoint, McAfee, RSA, Palo Alto, F5, Symantec Network Security: Firewall, IPS, VPN Content Security: WEB Security, Anti-Spam/Anti-Virus End point Security: Anti-Virus/spyware, Host base IPS,DLP Security Information Management: SIEM, Security management

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By | 2018-05-14T10:06:44+00:00 April 10th, 2018|